Your information

Privacy

This notice explains how NexGen Roofing Solutions, a NexGen Labs Solutions brand, handles information provided through this website.

Information you choose to share

The audit form asks for your name, company, email, optional phone and website, primary service, and business challenge. Please avoid including sensitive personal information in your message.

How we use it

We use inquiry details to respond, understand your business needs, and arrange next steps. Submitting an inquiry does not enroll you in marketing messages. If you choose to email us, your email provider handles that message.

Service providers and retention

We store submitted inquiries privately with our hosting provider, Vercel, so NexGen can review and follow up. Our configured service providers process information to operate the website and deliver requests. We retain inquiry information for follow-up and service administration, and remove it when it is no longer needed, subject to applicable obligations. We do not sell inquiry information.

Chat and voice assistance

Our chat assistant, Alex, processes messages and any contact details you choose to share through the NexGen communications platform. Voice chat uses your microphone only with your browser permission. Conversations and visitor identifiers may be retained to support your inquiry and follow-up. Please avoid sharing sensitive information.

Browser storage

This website uses session storage to remember that you have seen the introduction. It expires with your browser session. The chat service’s visitor-identification feature uses cookies, browser storage, device and browsing information, and third-party identification services to recognize visitors and support inquiry follow-up.

Questions or requests

To ask about your information or request a correction or deletion, email support@nexgenroofingsolutions.com.